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TF GBIE CONTACT HELP v01

FAQs

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  • All Questions
7
  1. What is the best way to consume your Hyper-Chilled products?

    We recommend allowing the product to thaw for 15 minutes prior to consumption. We do not recommend consuming this product if left out of the freezer for more than 2 hours.

  2. Where do you source your fruit?

    At Trü Frü we work diligently to select all our ingredients to ensure it delivers the quality and best taste experience for our consumers. Our fruit is no exception, and we continue to search domestically and around the world to deliver on our promise of the best quality and best tasting product for our consumers.

  3. Is Trü Frü Hyper-Chilled products exposed to pesticides?

    We require that our suppliers are compliant with UK/EU regulations for pesticide residues.

  4. Are Trü Frü Hyper-Chilled products organic?

    We are not currently pursuing organic certification for our products. Our top priority is to invest in high quality, premium ingredients, while keeping our product accessible. We work closely with our suppliers to ensure that their standards are in line with Trü Frü expectations and brand values.

  5. Do your products contain allergens?

    Yes, our products do contain allergens. Allergen information is identifiable on our packaging in bolded text to help easily identify ingredients and/or potential allergen risks. We recommend always checking the ingredients and allergen information on back of the packaging to ensure they meet your needs.

  6. I’m having trouble finding my favourite Trü Frü hyper-chilled products. Help!

    Our full range of Trü Frü hyper-chilled products can be found by clicking here.

  7. What does “Hyper-Chilled” mean?

    Hyper-chilled refers to the individually quick-frozen process used for the product. This locks in flavour & nutrition.

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